Visitor
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2 Messages
No Confirmation of Xfinity Pro
Hi,
So, my wifi says it's a strong signal but it can't reach a couple rooms in my house - internet is slow from a bedroom and my office, and my connection flickers constantly on Teams calls. A friend recommended I get extenders through you, and I found out if I upgrade to Xfinity Pro, I could get up to two extenders with it, which is great.
I went to order and hit confirmation page... and then nothing. I didn't get email confirmation, no confirmation number, and there's zero record of this in my account that I can find anywhere online. So, did the order go through or not? And do the extenders come automatically or does that need to be an additional ask?
XfinityJamesC
Official Employee
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3.2K Messages
2 hours ago
Greetings, @user_wcmuq4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Xfinity Pro order. You have definitely come to the right place for assistance.
You should have received an order confirmation by email shortly after your order was placed, followed by a tracking number for your Pro WiFi Extender the following business day. It is entirely possible that you may not have received the emails if your notification or communication settings have email notifications disabled, but you should still be able to track your order online or through the Xfinity app. If you are not seeing any record of this in your account, the order may not have gone through.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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