Visitor
•
1 Message
No confirmation email
Placed an order for new home internet and same day pick up, but I didn’t receive a confirmation email or any info on where to pick it up or the time.
Visitor
•
1 Message
Placed an order for new home internet and same day pick up, but I didn’t receive a confirmation email or any info on where to pick it up or the time.
XfinityJoe
Official Employee
•
1.1K Messages
10 hours ago
Good morning @user_ow49g8, Thanks for choosing Xfinity! Our team would be happy to check on this for you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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