Visitor
•
1 Message
No confirmation email
Just signed up for the first time to get wifi
I put my account number in and it said it would arrive in 3-5 days… never got confirmation link or shipping link
can’t access anything…
Shelby
Visitor
•
1 Message
Just signed up for the first time to get wifi
I put my account number in and it said it would arrive in 3-5 days… never got confirmation link or shipping link
can’t access anything…
Shelby
EG
Expert
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112.9K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.1K Messages
3 days ago
We appreciate it, @EG!
@Shelbynh6 Sorry to hear about the trouble signing up. We can look into this to see what happened. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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