1 Message
No confirmation email
I bought my first Xfinity router and I haven’t received a confirmation email nor tracking email. I can’t get through to a representative, I’m not sure what to do.
1 Message
I bought my first Xfinity router and I haven’t received a confirmation email nor tracking email. I can’t get through to a representative, I’m not sure what to do.
XfinityBillie
Official Employee
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3.3K Messages
3 months ago
@user_4al83n Thank you for taking the time to reach out to us here on our Xfinity Forums! I can definitely understand the concern if you haven't received a confirmation email. We would love to take a look and see what's happening with the order! Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
(edited)
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user_a2a0a0
Visitor
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2 Messages
27 days ago
I'm having the same problem. I just set up my new account today and I've already made a $25-dollar deposit which went through on my bank account, and yet no confirmation email. It seems pretty suspect that you guys will take my money but then not send me some sort of acknowledgment.
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