Visitor
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1 Message
No Confirmation Email Received
I am a new customer and submitted an order earlier today for internet service (In-store pickup). After I had placed my order, it said it would email me regarding my order, I have not gotten an email. I also do not know if my orders been placed or not as I cannot check the status due to the site giving me errors.
XfinityRay
Official Employee
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4.5K Messages
15 hours ago
Hi, @user_61w4ee! We can check on this for you and ensure everything is perfect. We appreciate that you are signing up and want things to be easy! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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