Visitor
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1 Message
No Confirmation Email for Cancelation
I spoke with a representative on the phone and got a cancelation number. I never received the email with a confirmation of my request and no open tickets are kn my account.
Visitor
•
1 Message
I spoke with a representative on the phone and got a cancelation number. I never received the email with a confirmation of my request and no open tickets are kn my account.
XfinityRoberto
Official Employee
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1.9K Messages
2 days ago
Good morning @Walstonkyle and welcome to Comcast! Thank you so much for reaching out to us here on our Xfinity Community Forum page. You are in the right place and we are happy to assist you today with your account concerns. Sometimes it can take 48-72 hours to receive email confirmation about the disconnect order.
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