No Confirmation Email After Purchase

Hello @user_ddb8cc, thank you so much for making us part of your home and using those self-service options to find a plan that works for you. Let's see if we can track down that order together or get to the bottom of this. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

@user_ddb8cc 

I've purchased a plan for xfinity internet and was charged. I selected location to pick up modem but was told I had not made any purchases

Are you able to sign in to your new account?  If so, the confirmation email may be at your new email address with Comcast [@comcast.net].