bruhmoment's profile

New Poster

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1 Message

Mon, Dec 14, 2020 10:00 PM

No confirmation email after ordering internet plan change with cable modem and TV boxes

After changing my xfinity plan online I was asked to change my equipment. After renting the TV boxes and the compatable modem I was sent to a order is being processed page with an order number imforming me that I would recive an email once it's finished processing. No email was sent several hours after the purchace. Is this normal? because I want to know if the order went through and when I will recive my equipment.

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Official Employee

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6.7K Messages

6 m ago

Hello bruhmoment. Thank you for visiting and posting on our Forum. Apologies for our delay in getting to your post. Did you receive your equipment? If you need support with your account, I can help. Feel free to send me a private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.

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