1 Message
no confirmation email, account not showing updates?
Hello!
I recently chatted with a live agent (like, three days ago) to upgrade my internet to a new promotional agreement. We walked through the whole process and I consented to the agreement through my phone and the agent said it was complete. I was told I'd have an interruption to my service for a couple of minutes and that I should expect a survey to report satisfaction.
Since then, I have received no confirmation email and my account is not even showing that I have my internet upgraded. Sometimes, it shows the info from the old plan. Sometimes the app just freezes.
Can someone please help me? I just want to make sure that I actually have the new agreement in place and that I am getting the upgraded internet.
Thanks!
EG
Expert
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108K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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1.6K Messages
4 months ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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