4 Messages
No communications
Okay, this is my third attempt to post. "Something went wrong."
My Internet has been out since yesterday morning. "Storm damage.". What storm? In what universe?
It has been "under investigation" ever since
I drove around this morning, not a single Xfinity/Comcast truck to be found.
The outage map is useless.
Trying to call? Useless automated system.
No eta, no communications, worse than centerpoint.
I do not want to private message you. If someone is brave enough to respond, post here for all to see.
Don't tell me you are sorry, that does not get the service back on.
I am on Tidwell, zip code 77016. Post a real response on when it will be restored.
The guys and gals in the field are at the mercy of management. If you want to pm me, I will send the address of a place for them to eat, my treat.
Respect to the folks in the tr inches, this is all management.
Chrissy15221
Contributor
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182 Messages
9 months ago
Reply to user_tfcj2c
Hi there ,
Do you have the Xfinity app ? If not , download it from wherever you get your apps .
Xfinity app > services > internet > troubleshoot > test . " Our most comprehensive test can check for outages & test speeds to your Gateway & devices ".
Xfinity app > account > more resources > submit app feedback .
🌐
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user_tfcj2c
4 Messages
9 months ago
Status update -
There is none. Still "under investigation" with no eta.
Next week I will be switching to AT&T like so many others.....
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