Visitor
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2 Messages
No communication, useless help chat
HORRIBLE COMPANY. We pay 100$ a month for our WiFi and when a storm knocked it out we heard absolutely nothing from xfinity. Never once got an update, never once got an estimate on how long it would take to fix it, and took 0$ off of our bill. We went 3 days without service without hearing a peep from xfinity all while our neighbors with different companies enjoyed their WiFi. Your help chat was useless and didn’t answer any questions. I’m ready to switch to a company that actually communicates with me when the service I pay good money for isn’t available. Absolutely ridiculous
XfinityJustinC
Official Employee
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1.8K Messages
7 hours ago
Hello, @user_t1ikxd thank you for reaching out over Xfinity Forums. We're always looking for ways to improve as a company, and getting feedback is crucial for us to know where to implement changes. Working from home myself, I understand the importance of having your home network up and running. When there are service interruptions, we do try and keep up-to-date information on estimated restoral time frames at the status center: https://www.xfinity.com/support/status or Xfinity App. You can sign up to receive text notifications on either platform as well.
Depending on the severity of damage done, it can take some time for our maintenance and constructions experts to get services restored, so did want to help get the proper expectations set up of whey it can take time for repair work. Is your service still being impacted currently?
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