Skip to main content
user_ai5n33
1st Topic

Visitor

 • 

3 Messages

Thursday, August 14th, 2025 5:29 PM

Closed

No Coaxial outlet, need installation and would like the "free first installation" offer by Xfinity to enable wifi

Hi,

We recently got Xfinity for our home but there are unfortunately no coaxial outlets present within the apartment (only ethernet outlets). There is an old Verizon ONT, so I presume that's the reason why. Thinking of switching to verizon instead if xfinity can't come (Free of cost, since I heard first time customer installation is free) and enable a coaxial cable connection/outlet to make the xfinity gateway/wifi device work in our home. Please advise.

Question

 • 

Updated 

8 months ago

83

1

0

Oldest First
Selected Oldest First
XfinityGabriel

Official Employee

 • 

3.1K Messages

8 months ago

 

user_ai5n33, Hi there! Thanks for taking the time out of your day to reach out. We are honored by your interest. You've come to the right team of experts who are happy to help with setting up an installation visit for you over social media. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

1

0

user_ai5n33

Visitor

 • 

3 Messages

Hi,

I have reached out through direct message, thank you. Hoping xfinity can come to install without cost so I can avoid having to switch to verizon to use the existing Verizon ONT installation.

8 months ago

0

forum icon

New to the Community?

Start Here