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user_s4uhyc
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2 Messages

Wednesday, August 14th, 2024 10:14 PM

No Coaxial Outlet in Room

Hi, I was mailed Xfinity devices which require a Coax outlet to work. Unfortunately, my room doesn't seem to have a Coax outlet. What should I do?

Thanks!

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20 days ago

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XfinityLinda

Official Employee

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1.4K Messages

4 months ago

Thanks for connecting with us here in our community about the trouble with your new devices, @user_s4uhyc. Sorry you are having trouble connecting them. You have the right team for help on this. If you are referring to Xfinity cable boxes, you may have the option to swap them out for wireless devices. We would have to check to make sure. If we may, please send us a Direct Message with your full name and address. We look forward to your message.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

(edited)

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user_s4uhyc

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4 months ago

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user_2yf0tx

1 Message

20 days ago

Coaxial Outlet that should be in the living room area is in a bedroom. No coaxial outlets in my room or living room. Am I stranded?

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XfinityBradM

Official Employee

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723 Messages

@user_2yf0tx For coax outlet installations on interior walls you will need to reach out to a local contractor or electrician to have them perform what is call a wall-fish or cut through your drywall and get the cable routed that way. Our technicians only install coax outlets from exterior walls and drill from the outside-in. They will then run the coax line along your exterior siding from the patch panel to the new outlet location and tack it to the side of the home. If you need assistance with setting up an appointment for one of our awesome technicians to do an exterior wall outlet installation go ahead and send us a DM with your first and last name along with your full-service address to get started. 

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20 days ago

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