Visitor
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2 Messages
no coax wall outlet
There is a box in my new apartment with a gateway modem already there but no coaxial wall outlet anywhere to plug it into. I've looked everywhere. How do I get it to work with no coax?
Visitor
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2 Messages
There is a box in my new apartment with a gateway modem already there but no coaxial wall outlet anywhere to plug it into. I've looked everywhere. How do I get it to work with no coax?
XfinitySara
Official Employee
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2K Messages
23 days ago
Hey there, @user_umq6nq! Thanks for visiting the Xfinity Community Forum with your service and equipment questions and concerns. You've come to a great place for support! Our Digital Care Team is awesome to work with because we'll always do everything we can to review and resolve issues quickly.
Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
Looking over the images you sent via direct message, it looks like we have fiber equipment in there, along with the Gateway (this would also explain why coaxial isn't being utilized). To confirm, are you unable to activate your service with the Xfinity App, using the modem details on that outward facing label?
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