No coax wall outlet in my house

i got a new modem delivered today but i don't have a coax outlet. So what to should I do now, please help me. 🙏

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XfinityMartyR

Official Employee

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3.2K Messages

7 months ago

user_6cp1hk We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Do you know if there has ever been Comcast/Xfinity service at your location before? Also, was the home recently renovated?

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user_6cp1hk

Visitor

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3 Messages

Thank you for your response and for helping me with my questions. I'm not sure if there was Xfinity service here before. I see a fiber optic outlet (SC/APC jack) inside the house.

Also, this is the modem that was sent to me for the Internet Essentials subscription.👇

(edited)

7 months ago

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XfinityEmilyB

Official Employee

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2.8K Messages

user_6cp1hk Thank you for letting us know the modem was delivered for Internet Essentials service. I'd like to take a closer look at your account and see what our options are to get your service activated.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 months ago

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Customer Service

user_6cp1hk

No coax wall outlet in my house

XfinityMartyR

user_6cp1hk

XfinityEmilyB

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