1 Message
No Coax Plug in my Apartment
So recently I signed up for Xfinity Internet, and I even got my equipment in the mail much faster than I was expecting! I went to go set up the router, but I noticed that their is no coax cable in my current apartment. I was wondering if I could somehow get one installed, and who exactly i would contact for that installation?
EG
Expert
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110.2K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.2K Messages
1 month ago
Hello, @RobSamDon thank you for taking time to create a post. You've contacted the right place for assistance, and want to help answer your questions about an outlet installation. With the location being an apartment complex, it would be best to talk to your complex's manager. We are limited with what we can do in an apartment, and would need the landlord's permission to perform outlet work. From experience, the apartment complex may want to perform this work with the apartment's electrician.
Our technicians also don't perform wall fishing, so if that is a requirement for an outlet installation it isn't a job the technician can perform. We do partner with a great company called HelloTech and Xfinity customers can save up to 25% scheduling a job through them: https://www.xfinity.com/support/articles/hellotech-overview.
If you've already to talked to the apartment manger, and they have given permission for outlet work please let me know. I can help get an installation work order set up.
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