1 Message
No coax outlet
Hi, I started an internet (+ streaming) plan recently, but I realized my apartment doesn't have a coax outlet to connect the modem. Would I be able to get a technician to come and install the outlet? Thanks!
1 Message
Hi, I started an internet (+ streaming) plan recently, but I realized my apartment doesn't have a coax outlet to connect the modem. Would I be able to get a technician to come and install the outlet? Thanks!
EG
Expert
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106.6K Messages
19 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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528 Messages
19 days ago
Good afternoon @ameliac. Could you please send our team a direct message with your full name and full address? Our team can look into getting a tech out to assist.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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