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user_j1xxj5
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1 Message

10/13/2026 2:50 PM

No channels will work

I’ve called the 800 number 6 times,followed the instructions,and I’ve received no texts regarding follow up

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Updated 

2 hours ago

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EG

Expert

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122.1K Messages

2 hours ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasD

Official Employee

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2K Messages

2 hours ago

 

user_j1xxj5 I'm sorry to hear that you're having trouble with your TV service and appreciate you creating a post so my team can assist. What are you seeing when you mention no channels will work? Are you seeing an error message or code appear when trying to access a channel? Does the box seem to be responding when pressing a button on the remote, or is it just not working at all?

 

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