Visitor
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1 Message
No cancellation confirmation/ticket
Hi, I talked to an agent and canceled services about a week ago but there's no pending ticket in my account or any confirmation via email. We just got a bill today so I checked our account and it doesn't look like anything's been adjusted. We also never got additional information on how to return the equipment. How do I check on the status of the cancellation to make sure it was actually processed?
XfinityKassie
Official Employee
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2.3K Messages
2 hours ago
@mwu0497 Good morning! We appreciate you reaching out to our Xfinity Forums regarding your account request and communication. Usually the email will come within 24 hours, but I'm happy to check your account for your request. As far as the equipment goes, you can simply drop off your equipment at your nearest Xfinity Service Center, or we have a great partnership with UPS. I've included some links for your convenience. So that I may check your account, please send a Direct Message with your name, and service address.
xfinity.com/stores
Xfinity.com/returns
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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