user_mroy2's profile

New Poster

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4 Messages

Tuesday, April 1st, 2025 9:06 PM

No cable service

We periodically get vertical bars on the screen of varying colors and no sound!

Official Employee

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1.5K Messages

1 day ago

Hello @user_mroy2, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

(edited)

Official Employee

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1.3K Messages

 

user_mroy2 Please don't post any personal information on the public forums as everyone can see it. You can send us a Direct Message as requested to send that information to. That way we can pull up your account, and talk about it to keep your information, and the forums a safe place. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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