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user_djbxx9
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Thursday, October 3rd, 2024 6:58 PM

No cable service

Our cable has been out all day long. I could not chat with the live agent because it said there was no chatting available. When I called they told me there’s a two hour wait. I want to know what is going on and when my service that I am paying ridiculously high prices for will be restored.

Question

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Updated 

15 days ago

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EG

Expert

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106.6K Messages

15 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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911 Messages

15 days ago

 

user_djbxx9 Thanks for posting on our Community Forums. I'm sorry to hear that you are without your services and definitely understand the frustration. If you still need assistance, our team is here to help as well. Please send our team a direct message with your full name and address.

 

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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