No Cable or Ethernet

user_iysd8x Thanks for posting on our Community Forums. Our services come through coaxial outlets, so there should be an outlet available to connect to. If not, we can look into the address and schedule a technician to assist with installing an outlet. Please send our team a direct message with your full name and address.

 

 

To send a Direct Message:

 

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.