Visitor
•
2 Messages
No cable, no internet, no service
My cable and internet have been out 3 days. I keep checking the app and all it says is that there is an outage in my area. Ok, I get that. There was a storm three days ago that blew down some trees. But that was three days ago! What’s taking so long? I’ve never had service interrupted for this long. And I’ve weathered tornadoes and severe thunderstorms that caused much more damage than the recent wind storm in the Bay Area. The whole situation is very frustrating, especially since comcast isn’t providing any sort of substantive updates or estimate for resumption of service. Pretty [Edited:Language] customer service. How do I get through to a person to get some actual info about the outrage?
XfinityThomasB
Official Employee
•
604 Messages
7 months ago
Hello @user_76c6c9.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" lin
0
user_76c6c9
Visitor
•
2 Messages
7 months ago
It’s been 14 hours since I messaged Xfinity support. Still no reply…
0
0