Visitor
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1 Message
No bridge option
I am using a XB7 model with no option for bridge mode
I would like to request an updated model where I can use bridge mode
Visitor
•
1 Message
I am using a XB7 model with no option for bridge mode
I would like to request an updated model where I can use bridge mode
XfinityNatalie
Official Employee
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566 Messages
5 days ago
Hello, Bjo1112! Thanks for reaching out to our XFINITY Community forum with your modem upgrade request. We would be more than happy to help you with reviewing your modem upgrade eligibility to be able to use bridge mode.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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116K Messages
4 days ago
@Bjo1112 @XfinityNatalie
This is a known issue that is being worked on by their engineering dept.
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XfinityAlyssaA
Official Employee
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2.4K Messages
18 hours ago
Thank you for working with us here on our Community Forums @Bjo1112 and I'm glad we were able to help get you a new XB8 quickly! If there is anything we can do for you in the future, please don't hesitate to create a new post here on our Forums and we'll be happy to help! Have a fantastic rest of your week. 😀
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EG
Expert
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116K Messages
18 hours ago
The XB8 must have updated to the new fixed firmware when it got activated.
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