Visitor

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1 Message

Monday, February 9th, 2026 3:05 AM

No bridge option

I am using a XB7 model with no option for bridge mode

I would like to request an updated model where I can use bridge mode

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Official Employee

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557 Messages

5 hours ago

Hello, Bjo1112! Thanks for reaching out to our XFINITY Community forum with your modem upgrade request. We would be more than happy to help you with reviewing your modem upgrade eligibility to be able to use bridge mode. 
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.  

 

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