1 Message
No box install after drop line? Loose wire exposed.
Xfinity tech came out 3 years ago and had a drop line added to the other side of our house since apparently they don’t typically have it on the side it’s currently run on.
Nobody ever came back to install a box in those 3 years to run the wire to the internet spot on the house or install a box. It’s just a loose wire. We still have internet through the original existing wire.
Had a tech come out yesterday (3 year later) and he says we don’t have an orange wire but a black wire so it needs to get re-dropped and after that they can add a box to the loose wire. He orders the re-drop for the orange wire and then 1 day later xfinity emails that it is complete with no work done. They didn’t do anything and were still stuck with a lose wire and no box in the side of the house.
No idea what do do. I called last month and xfinity had no idea about why we have a problem since we still have functioning internet. I guess the loose wire doesn’t matter?
Who from xfinity do we call? What do we request?
Accepted Solution
XfinityShawn
Official Employee
•
1.5K Messages
1 year ago
@user_7dvygw This isn't the experience we want any customer to have. My team is more than capable of handling this drop issue for you today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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