Visitor
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1 Message
No box for cables outside my house
Hello- I am currently having problems with my internet. There no box for my cables outside. The cable is simply screwed to the siding and I noticed one of the rings has cracked and fell off. Perhaps this is part of my problem? What do I do from here?
EG
Expert
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114.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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2.5K Messages
2 hours ago
Hello, user_i1odbv. Thank you for reaching out via our Xfinity Community Forums. I am sorry to hear you are having internet issues and I would be happy to troubleshoot this with you to see if we can help here on online or if a tech needs to come take a look. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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