No benefit for staying with xfinity

user_7z1u2r Thank you for taking the time to reach out to us here on our Xfintiy Forums. New customer offers are introductory rates that we extend to those who are just joining our Xfinity Family. I understand the frustration at not being eligible for those offers. I would love to doublecheck the account and see what offers are available to you. Please send us a DM to Xfinity Support with your full name and service address to get started.

To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message