No Amazon Gift card after 120 days

I signed up on March 20, 2025 for home internet on the 2GB plan that included the promo of a $200 Gift Card after 90 days of on time payments. As I was going through the order with the agent on the phone, I got confirmation from them that the $200 Amazon gift card did apply and they said I should receive it by early July. My internet was activated on March 26, 2025 (120 days ago today) and I have paid my bill EARLY every month since and am about to pay my next bill due on August 13, 2025, now. What is up? Where is my card?

P.S. - why do you auto respond to every request on these forums with howto send a PM to you instead of chatting the solution on the forums BUT when I just did send it, I got an automated response back warning about "unsolicited messages are a violation blah blah blah..." and to make a post on the forums... so we can then make a private conversation. For such great internet, you have the absolute worse customer service I have ever dealt with and that comes from someone who has worked in call centers doing it and supervised. You are worse than Spectrum's and that is saying A LOT! I am not coming from some "privileged" stance here but rather exposing your obvious gaslighting to problems into deferment. That is absolutely ridiculous and I got GREAT help when signing up and had a much higher opinion of you. But, then to tell me to make a public post so we can make a private conversation in a private conversation is completely out to lunch. But, your service is great, I will say that.