Visitor
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7 Messages
No Agents Available Through Chat
I'm trying to set up a new plan, but I can't connect to a live representative. After calling and receiving the chat link, I get an error message saying, "Live chat started. We are very sorry. No agents were available for transfer." The Xfinity assistant then replies with, "Sorry, something went wrong and I can't connect you with an agent right now. Do you want to schedule a callback?" When I choose "Schedule a callback," I receive another error: "Hmmm, it looks like something went wrong with your request. You can call 1-800-XFINITY or try chatting again later."
I've tried calling and chatting multiple times, but I still can't reach a live agent. How can I connect with an actual person to resolve this?
XfinityAntoine
Official Employee
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1.4K Messages
5 months ago
Thanks for reaching out, user_9c368c! I'd be more than happy to help you get into a new plan. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3lv0gXz
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_9c368c
Visitor
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7 Messages
4 months ago
This issue is still occurring. I'd like to re-negotiate my plan but am getting the same errors as I referenced in the original post.
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