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user_002wj2
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Visitor

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Thursday, October 23rd, 2025

No Active cable outlet

Hi, I recently received my gateway device. As I was trying to activate it, I found that I do not have an active outlet to plug in the coax cable. I called my leasing office to see if they could help but they stated that I would need to call my internet providers so they can come and install it. How should I go about to request this? 

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Updated 

7 hours ago

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EG

Expert

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114.1K Messages

7 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityVictor

Official Employee

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1.8K Messages

7 hours ago

 

user_002wj2 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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