No Access to Internet Devices

Question

I have Xfinity internet, but it does not show up in the app at all. I have no way of accessing the router to do anything and when I contact the support bot it says I do not have an Internet service package (even though I very much do).

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityEricB · Answer

user_cjj5fv Thanks for reaching out to us about the internet service in the app not showing up. We can certainly help with getting this fixed. To confirm, does the account you see when you log into the app show the correct address, and have you had service in the past at this address using the same login ID? It might be something simple like the login is pulling old account information.

Customer Service

user_cjj5fv

No Access to Internet Devices

EG

XfinityEricB

user_cjj5fv

XfinityEricB

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