No access to community wifi

I’ve tried talking with my leasing office and customer support over the phone, even dealt with xfinity’s [Edited: "Inappropriate Language"] AI bot that is in fact useless beyond belief.

I’ve been without access to my wifi for a little of 6 days now with no follow up from xfinity or my apartment complex. I’ve had Xfinity customer support note my address is wrong, I let my office know what I think their problem is and they told me they themselves are waiting on a support ticket from xfinity.
My best guess is when my old roommate moved out last month they accidentally deleted my service account under their community panel. Except when I try and log in using an old community invite link my address doesn’t work and I can’t login and get the new information.

When I tried a completely different address under the same room number in a different building I was able to login and get old passwords that don’t work on the communal wide wifi network. The guest wifi doesn’t even function either.

I don’t even get the invite to the community on my email, as stated earlier I had to find an old link from last year that still functions.

I tried everything on my end that I have access to and I don’t know if I’m being impatient or not.