Visitor
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1 Message
Nightmare
On 7/16 Xfinity disconnected my service mistakenly at my beach rental.
They are unable to tell me why someone came out and disconnected my WiFi and cable.
My account is auto pay and has always been in good standing.
when speaking with an agent they said next available appointment to be restored was 5 days out.
I asked for a supervisor and the supervisor escalated the service call and got me an appointment the following day 7/17 10am -12.
7/17 No show no call.
Xfinity won't tell me why no one showed up but next available appointment is 7/20 2-4.
I have to pay out of pocket to my guests for the inconvenience and I missed work waiting for a technician that never showed. This is the most ridiculous situation almost unbelievable it's so poor.
Obviously such a poor response to a mistake they made I have already reached out to another provider for both my home and rental.
XfinityJamesC
Official Employee
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3K Messages
2 hours ago
Greetings, @user_eu18q8! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm so sorry to hear you've been having these issues with your rental property, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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