Nightmare

Here I am again, leaving a bad review, waiting for someone to fix this situation with these Comcast Xfinity [Edited: "Inflammatory"]. Two months ago, one of their installers fell while installing security cameras and crashed through my kitchen’s drop ceiling. I’ve filed countless complaints, opened an endless number of tickets, and no one has resolved anything. I want to specifically point out the head of installers in Houston, who has been calling me and lying to my face, claiming that I refused help from the installers. That is a total lie from him, because he keeps making promises and never follows through, even after two months. Yesterday, when I told him I would give him 48 hours to fix it before getting a lawyer, he said no lawyer would take my case and that I could do whatever I wanted.

So here I am again, leaving a bad review. If it takes five years and every single week to keep leaving bad reviews until they fix my ceiling, I will do it. It’s not about money; it’s about principle and the care they should have for their customers. It’s unacceptable that, as he says, I should find a provider and pay out of pocket, and then supposedly get reimbursed by insurance, with a bunch of excuses. I don’t have the money for those repairs, I don’t have the time, and I shouldn’t have to deal with this. He should have told me from the start, but he kept lying and promising to send someone who never showed up. Two months have passed, and every time I ask for proof of my alleged refusal, he never provides it. He keeps closing tickets whenever I open them, and I don’t understand how Comcast employs such shameless, unprofessional people. Again, I’m talking about the head of security installers in Houston. I’ve tried contacting him; he doesn’t respond. I don’t know what else to do or where to escalate this, because when I call customer service, all they do is open a ticket and refer me back to him, and he’s not solving anything. They don’t give me any contact number for a superior who can actually help, because I’m still a customer. The only reason I haven’t closed my account with Xfinity is that if they treat me this badly now, I can’t imagine how they’d treat me once I’m gone.

[Edited: "Inflammatory and Solicitation"]

bryan [Edited: "Personal Information"]