1 Message
Nightmare with Xfinity !
Xfinity, this is an absolute disgrace. Your WiFi is an unmitigated disaster ever since we switched to Xfinity Mobile. What used to be reliable is now an infuriating, dysfunctional joke. The speeds are atrocious, devices disconnect at random, and I’m stuck restarting the router constantly like some brain-dead ritual that does absolutely nothing. Why the hell am I paying for a service that can’t even handle the basics?
Your support team? Completely useless. All they do is parrot the same “troubleshoot” nonsense as if that hasn’t been done a hundred times already. Here’s a newsflash: if I have to reboot the router daily just to get online, your service is broken beyond belief.
And as if the garbage internet wasn’t enough, let’s talk about your shady pricing. You promised we’d be paying $185 for 4 phones. Now you’re charging $198, with no explanation, no warning, and no accountability. That’s blatant theft. You’re squeezing extra dollars out of customers hoping they won’t notice, and it’s disgusting.
Get your act together. Fix the WiFi. Stop overcharging. And, for the love of all things holy, stop treating your customers like idiots. This isn’t just bad service it’s a complete embarrassment
XfinityRichard
Official Employee
•
1.9K Messages
5 months ago
Hi there, @user_uezs74 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience you are experiencing with your Xfinity Mobile service and your concerns regarding your Xfinity Mobile billing. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
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