Nightmare Experience as a New Customer

I wish I had NEVER switched, as I’ve spent the past 48 hours as your new customer, with two cell phones and internet.  It is a [Edited: "Language"] joke and I’ve been balling my eyes out.  All I wanted to do was switch my cell, my elderly mom’s cell, and my internet from Verizon to you guys based off of what was promised.  My elderly mother lives alone, her free Motorola isn’t working, after I spent 4 hours on the phone two nights ago speaking to multiple reps.  It worked for about 15 minutes.

I spent ALLLL DAY TODAY, regarding my iPhone 13 Pro Max.  I spoke to 8 different reps, including supervisors, I was on the chat at least 7 times.  

Calls being dropped, having to go back through the motions and starting over every phone call, and every chat.  The last person I spoke to at 1:17 am (I’ve been asking for help ALL DAY) and she assured me that she had the head person on the other line ready to help me.  She says stay on the line- I’ve filled him in and he’s ready to speak to you.  

Then I get put on hold, but feeling hopeful.  Until the automated message comes on in between the music saying that my wait time is over 100 minutes and I should call back later.

[Edited: "Language"]  I wait 25 minutes, nothing.

This is a safety issue for a female who lives alone, my 75 year old mother who lives alone!!  Not to mention, we have family in multiple hospitals that are unable to reach either of us!!!!

Imagine if this happened to you, your elderly mother who lived alone, and your family.  This is so disgusting.  You should be ASHAMED.  I’ve been your customer for a few days, and you are seriously hurting my family.  

I feel so guilty that I thought this was a good idea.  I might have to find out that a family member died through the newspaper now, same with my mom, since the only things that work are incoming calls from Xfinity, and a chat on your ridiculous app.  [Edited: "Language"].  Do your job.  Follow through.  This is UNACCEPTABLE!!!!