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user_xfinity2545
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Thursday, September 28th, 2023 1:33 AM

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NHL Center Ice

Was on chat with customer service for over an hour last night trying to get someone to help add NHL Center Ice to my account. Finally gave up after being passed to the 3rd person who didn't know what to do. No options to add it myself. Very frustrating. 

Question

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Updated 

2 years ago

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Accepted Solution

XfinityRichard

Official Employee

 • 

1.8K Messages

2 years ago

@user_de4eb4 It was a pleasure speaking to you in private if you need further assistance adding NHL Center Ice in the Fall, please don't hesitate to reach back out.-Richard

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XfinityRichard

Official Employee

 • 

1.8K Messages

2 years ago

Hi there, @user_de4eb4. Thank you so much for reaching your Digital Care team. I'm so sorry, I can most definitely understand how frustrating this has been for you, which I don't blame you for being frustrated. Please be assured you reached the right person to assist you and get NHL Center Ice added to your account. Can you please DM me your first and last name, along with your full service address so that I can assist you further.

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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