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Anon841401
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18 Messages

Tuesday, September 26th, 2023 6:05 PM

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NHL Center Ice

I am trying to add NHL Center Ice to my package as I have done in previous years but am unable to find a way to do so. A phone call to Customer Service was a waste of time. An online search indicates it should be available for $69.99/Year. How do I get the package?

Question

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Updated 

1 year ago

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XfinityKei

Official Employee

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1.4K Messages

2 years ago

Hi @Anon841401 Sorry to hear you had some issue with adding NHL Center Ice. I am happy to help you with adding it to your current package. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_c86af0

Visitor

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12 Messages

I have had the same experience multiple times trying to add NHL Center Ice with no luck. Cannot add it online, through the X1 box or via customer service. I have been on the phone for up to an hour having Customer $ervice trying to add the package. I'm not sure they even know what it is. And once they almost added the NFL package.

Perhaps it cannot be added until the season has started.

Xfinity is forcing me to go to ESPN+ which I'm not sure I want just because I like the ease of channel switching instead of having to use the app. And I hope they have resolved the connection issues we had last season.

2 years ago

0

XfinityDena

Official Employee

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3.2K Messages

Thank you for reaching out @user_c86af0 I am showing easiest way to watch the games per the link: https://www.xfinity.com/learn/digital-cable-tv/sports/nhl/center-ice shows to add Order on X1 by saying “NHL Center Ice” into your X1 Voice Remote. If you haven't subscribed to NHL Center Ice yet, you'll see a message about how to subscribe. Are you getting that message? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityDena

Official Employee

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3.2K Messages

@user_c86af0 I wanted to let you know that I continued to do some research and found out that while NHL Center Ice (2023-2024) is coming back but it is not available yet! NHL Center Ice is available for sale starting October 4. I am sorry for not finding that sooner, but I hope this help! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

user_c86af0

Visitor

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12 Messages

Thank you, that is very helpful.

2 years ago

0

Anon841401

Contributor

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18 Messages

2 years ago

Thanks for the information! I have ESPN+ but you cannot record games or watch a watch a live game on delay so Center Ice is a much better option for me.

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Kenny325

Regular Visitor

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6 Messages

@Anon841401​ You can watch NHL games from the beginning on espn+ even if the game started 2 hours ago. Center Ice is easier to navigate to watch a game and easier to bounce back and forth between games. I have both and watch center ice more frequently

1 year ago

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user_c86af0

Visitor

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12 Messages

2 years ago

Yep, I was able to sign up for NHL Center Ice today (4-Oct) on the Xfinity web site. $70 for the season. 

I checked the channels and indeed the package is enabled with a pre-season game listed for today, 4-Oct, between the Rangers and the Devils. And of course the oft repeating music.

Thank you!

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user_0ae760

Visitor

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1 Message

2 years ago

How do we get the NHL center ice app to work? We were able to purchase the package and it is now in the cable boxes at home. But how do we use the nhl app with Xfinity service on the road for watching while away? 

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XfinityDilary

Official Employee

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2.1K Messages

Hello, @user_0ae760. Thanks for posting on our community forums. Do you see a provider's login available on the NHL App? If not, you can also try our Xfinity Stream App to watch the NHL Center ice programming. Have you tried our Xfinity Stream App? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Kenny325

Regular Visitor

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6 Messages

1 year ago

Press the microphone on remote, say NHL center ice, it will appear on screen for you to purchase

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nib56

2 Messages

1 year ago

Rangers, Devils, and Islanders available?

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