Visitor

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4 Messages

Wednesday, November 12th, 2025 1:19 AM

NHL Center Ice cannot be selected from the Xfinity Sports App

I am a subscriber to NHL Center Ice. Until today, I have always been able to select games from the Xfinity Sports App. Now I can’t. Is this a new policy, or did you forget to do something?

It doesn’t even save the channels in the “Recently Viewed” list.

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Official Employee

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2.2K Messages

13 hours ago

Good evening @user_sdx529, and thank you for reaching out on our Community Forums with your NHL Center Ice concerns. I see that you stated you are running into some trouble accessing games from the app. To confirm, are you experiencing any error codes or messages when attempting to select games? Or, are you not getting the option to select games at all? 

 

Visitor

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4 Messages

I am not being given the option to select the games at all, and, if I select the channel from the Channel Guide, the channel is not saved in the Recently Viewed listing.

Visitor

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4 Messages

13 hours ago

There is one (1) exception, and that is the Away feed (Calgary) for the Calgary Flames/St. Louis Blues game.

Official Employee

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3.4K Messages

Thank you for providing all of these details, @user_sdx529. This is not intended. I am not seeing this as a known issue so we may need to get a ticket opened for this. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Visitor

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4 Messages

I have sent you the requested information.

Expert

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32.9K Messages

11 hours ago

Moved to Customer Service as this has nothing to do with Accessibility/disability.

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