Visitor
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1 Message
Nfl Sunday Ticket Reward
I received the email that said this reward is available but the rewards page has no way to redeem, just says coming soon ( August 23). I tried to report an issue with the xfinity assistant, but it keeps saying I am not the primary user (I am). Help!
XfinityAldrik
Official Employee
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2.1K Messages
2 years ago
Thank you for reaching out to us on our residential forums @acm4190! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
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