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danield340
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10/31/2026 7:59 PM

Next-door neighbor eligible for symmetrical 2 Gig, but my address isn’t

Hi, my next-door neighbor can order symmetrical 2 Gbps internet, but my address doesn’t qualify. Can you investigate why two houses directly next to each other have different availability?

Please check whether my address is incorrectly marked ineligible. If there’s a network limitation, I’d like to understand what specifically prevents service at my house and what’s needed to make it available. Please escalate this for a serviceability review if necessary.

Question

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Updated 

13 hours ago

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EG

Expert

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122.7K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJosephA

Official Employee

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2.5K Messages

13 hours ago

Hello @danield340 we can take a closer look at your location, but there's a chance your home is just too far away from the nearest plant. This can happen even one house away. Please send us a direct message that includes your name and service address, so we can double-check. To do so, click on the chat icon located at the top right of this forum's page.

 

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

You can see how to send us a direct message here. ‎How to: Direct messaging within the forum | Xfinity Community Forum

 

 

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