Next Generation Upload Speed - Chicago

Question

Hello! I am currently on the 1.2gb/35mbps Gigabit plan and in the city of Chicago. I know Xfinity is rolling out upgrades for the next generation upload speeds and am curious on any resource to confirm if I should currently have it (I believe not yet based on lack of communications/current account info but want to confirm), info on timeline for my area, and if there is a way to request priority from my area? I imagine I should be getting an upgrade soon as I am in a very dense neighborhood in the middle of Chicago - would love to see proper upload speeds! My Zip Code is 60657 and can get more specific with an Xfinity rep.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityGabriel · Answer

user_29bqsh, Hi there! Thanks for taking the time to reach out. We are honored by your interest in our Next Gen speeds. We are the right place to go for help with this over social media. To check on this for your account specifically, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

Customer Service

user_29bqsh

Next Generation Upload Speed - Chicago

EG

XfinityGabriel

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