3 Messages
Next Gen Upload Speed - Device & Address eligible
Hi there,
I am using my own device with Xfinity, and about a month ago, I did the investment to upgrade my devices to get next gen upload speeds with my "Fast" internet plan. I've been using an Arris S33 modem, which is an Xfinity-approved modem, but am still getting up to 10 Mbps upload since then.
I chatted twice with the customer service (one we about 2 weeks and a half ago), and they said my address and device are eligible, the only thing remaining was the customer service admins' approval for my account to start getting the next gen upload speed (up to 100 Mbps). They said they created a ticket on behalf of me for this, and it'd be resolved soon.
I am waiting for a response/resolution to this since then. Could you please help me start getting the increased upload speeds?
XfinityEricB
Official Employee
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1.8K Messages
1 year ago
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BruceW
Gold Problem Solver
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26.1K Messages
1 year ago
The S33 is not one of the few retail devices approved by them for the higher upload speeds. See https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/next-generation-internet/ and https://www.xfinity.com/support/articles/upgraded-areas-leased-equipment-required-for-upload-speeds. Also see the "All Compatible Devices" link near the bottom of https://www.xfinity.com/support/devices (at the moment it points to https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2023.11.22%20Full%20List%20of%20Compatible%20Devices.pdf).
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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BruceW
Gold Problem Solver
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26.1K Messages
1 year ago
Understandable. Comcast really, really, really should have added upload speed ratings for the modems and gateways listed on https://www.xfinity.com/support/devices but they didn't do it, unless you count the not-terribly-obvious-or-intuitive "All Compatible Devices" link.
And the additional requirements listed in the Reddit post should really be somewhere on an Xfinity page, perhaps right there on the "Devices" page. They are not. Why do we have to go to Reddit to find Comcast 10G info? It's as if they want this to be as confusing as possible.
And the Reddit post is due for an update. It's two months old!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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