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Monday, January 27th, 2025 9:09 PM

Next Gen Speeds

Next Gen Upload Speed - Device & Address eligible

Hi there,

I am using my own device with Xfinity, and about a month ago, I did the investment to upgrade my devices to get next gen upload speeds with my internet plan. I am using a CODA modem, which is an Xfinity-approved modem, but am still getting up to 10 Mbps upload since then.

I chatted with the customer service (one we about 2 weeks and a half ago), and they said my address and device are eligible,

Could you please help me start getting the increased upload speeds?

Official Employee

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2.2K Messages

3 months ago

 

user_0ltxjc, Hi there! Thanks for taking the time to reach out. I know how important it is to get those increased upload speeds as can't wait to get those speeds myself. You've reached the right place. Over social media, we are a dedicated team of experts who specialize in resolving upload speed concerns such as this. We can help. To further assist, please send us a direct message with your first/last name and full address so we can ensure we pull up the correct to take a look at what's going on. You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

Contributor

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35 Messages

3 months ago

Did they resolve this for you m?  What was the issue?

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