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user_r438f4
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3 Messages

11/12/2026 11:54 PM

New Xfinity stream app

New app is bad. If changes do not happen with in a week I will be cancelling my subscription 

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XfinityThomasA

Official Employee

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4.1K Messages

2 days ago

 

user_r438f4 - We appricate your feedback and the oppurnity to help in every way we can! Can you share more about what you enjoy about the app, and what changes you'd like to see happen? We don't want to loose you as a customer and we'll do all we can to assist. 

 

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user_r438f4

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3 Messages

Starting with being forced to use new app. Navigating to recently watched channels is difficult and time consuming. Can not see scheduled recording’s. TV guide layout is not user friendly. 

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2 days ago

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user_r438f4

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@XfinityThomasA​

Starting with being forced to use new app. Navigating to recently watched channels is difficult and time consuming. Can not see scheduled recording’s. TV guide layout is not user friendly. 

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2 days ago

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XfinityThomasA

Official Employee

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4.1K Messages

 

user_r438f4 - We appreciate your feedback and opportunity to improve. Thank you for sharing your thoughts here.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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user_egdcfh

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2 Messages

2 days ago

Agree- update is AWFUL!

 I will definitely cancel all my services if they don’t fix it soon!!

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user_egdcfh

Visitor

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2 Messages

2 days ago

I totally agree!!

- update is awful!!

 I will also cancel if they don’t put old features back!!

2

XfinitySeth

Official Employee

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1.8K Messages

Hey there user_egdcfh 👋 We know features missing from the Xfinity Stream app isn't ideal, but rest assured our team is aware of the feedback and actively working on a solution. Please look forward to future updates.

 

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2 days ago

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user_at27qd

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3 Messages

Please advise: how far into the future are we talking? Can you roll back the update until these issues are resolved? This is unusable. 

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12 hours ago

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user_ymckwk

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1 Message

17 hours ago

I agree absolutely.
1) No way to designate favorites in the guide. You expect me to scroll thru several hundred channels to find the thirty os so I want to browse. 

2) no listing of scheduled recordings

3) Recorded programs are not noted in the guide. No icon

4) The recording list is confusing because the episode name is listed not the program name

The new system is slick but cumbersome. Please fix it

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XfinityJon

Official Employee

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2K Messages

Thank you for your feedback user_ymckwk. We will continue to bring the feedback forward. I can certainly understand the frustration with having to go through the whole channel guide. Our team is actively working on a solution. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 hours ago

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user_ae605f

Visitor

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1 Message

14 hours ago

Agreed! It is awful!
1) When I switch between the app and watching on my TV, it loses my place in the show and I have to restart (never happened before).

2) Smart Resume is not available on the app anymore and the forward and back jumps are 10 seconds, instead of 30 and 15, which takes forever. 

3) Can’t see upcoming recording.

4) When you go into a set of recordings of the same show, the oldest displays first, not the most recent.

5) When a show ends, it doesn’t ask you to return download or delete. You have to find those buttons on your own, which are not easy to find. You can’t slide to delete anymore. 

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