New xfinity router fan is extremely loud.

@user_a510dc Thank you for taking the time to reach out to us here on our Xfinity Forums! I would be super concerned if my modem was that loud! I would love to look into this further and see about shipping you a replacement if you would prefer instead of purchasing your own. There are some great benefits to renting our modem, we are able to replace them at no charge if they ever go bad or have issues, you have access to our Xfinity app to have complete control over your in home Wi-Fi. I know I love getting a notification when a new device connects to my internet so I can confirm if it is one of mine, if not I'm able to pause it so it can't use my services.

If you decide you would rather purchase your own modem you would want to make sure that you are looking at compatible devices for your internet speeds. This link will show you what is compatible with your Xfinity services: https://comca.st/3pdk6cf. If you'd rather have us ship a new modem please send us a direct message to "Xfinity Support" with your full name and address to get started.

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
 

Click the "direct message" icon - when I log in I do not see this icon.
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line