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Much Appreciation
Expressive Exchange

Contributor

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39 Messages

09/19/2026 5:32 PM

New Xfinity Insights Community Portal

Does anyone else hate this new site?

They took what used to be a clear and cohesive platform and ripped it apart and ruined it. I was never confused, I could always see important info right in front of me. We used to be able to log in to Xfinity Insights and immediately see if we had any available activities, completed activities, how many points those activities were, polls, how many points we had, etc. Now, there's a GIANT header that you have to scroll down from to even begin to see anything. I feel like I go around in circles trying to navigate this site.


There was a survey under Latest Activities. I clicked on it, spent at least 15 minutes going through it and it abruptly ended and landed me back on the home page. Previously, it would have shown the info as I noted. Now there's nothing. It just says, "No activities are available at the moment." I have no idea if the survey was actually completed or if it failed or how many points it was.

And now you have to go to ANOTHER site and log in AGAIN, and verify your login EVERY TIME, just to see your points and rewards.

I couldn't find a way to comment in the portal (there is no chat bubble on anything anymore). Are you actually CLOSING posts so they can't be commented on after a certain time? So you're only allowing users to comment when YOU want them to?  Are we only supposed to be allowed to provide feedback and have discussions under your "control" on your timeline? You haven't posted anything new since August 20, 2026, so clearly there's not much "engagement" on your side.

 

There should be a "home" post. Where are new users supposed to go to ask questions or existing users to comment or question on things that may not apply on one of your new posts? Either the Welcome to the Xfinity Insights Community! or the Member Hub Guide post should ALWAYS be open and you should monitor it for updated comments.

Why do companies change things just for change sake, instead of making something actually better or just leaving it alone? This site is so hard to figure out and navigate. Did you even do ANY UI/UX testing?

ZERO help. ZERO contact info. ON EITHER SITE! This site is HORRIBLE. I HATE this.

Question

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Updated 

5 hours ago

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weavb013

Visitor

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3 Messages

1 month ago

I too find the new site pretty frustrating and low quality. Just looks so unprofessional. The original site had its flaws, but they went totally backwards on the revamp. I took two surveys worth 40 points total and have yet to receive the points. Before I could see them instantly after completion on the portal. Now I have to login elsewhere and nothing is posting even after a week. I emailed Xfinity Insights Community Support and here is their response: 

"Hello,

Thank you for contacting support.

Please know that it is indicated in the survey invite that survey points will be awarded once the activity is officially closed for all members.

If the survey you're referring to has been completed more than a month ago and you still haven't received any points, please forward the actual survey invite so that we can double check on our end.

Let us know if you have questions.

Best regards,

Xfinity Insights Community"

Worse thing is I have no idea when these surveys are going to close and I no longer have the original invite emails. Plus, you now need to accumulate 50 points before actually purchasing anything worthwhile. At least before I could redeem to the dollar level like for Amazon. The rate they are sending out surveys (like two since inception) and the point values does not match what you get in return either. 

So far not impressed at all with the makeover. Not sure it is worth my time anymore to do these and not even know if I will get credit. 

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dixon_2

Frequent Visitor

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10 Messages

4 days ago

agree wholeheartedly.

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0

user_pxigx4

Visitor

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1 Message

2 days ago

since the new website, I simply have not been able to log in. I do my usual password, am told that it doesn't work, click the option to reset it, but NEVER receive an email with the info/link to reset my password. so whatever points I had before the redesign are just gone now, and I can't log in or find any help, so I just can't participate anymore. definitely a bummer.

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XfinityAldrik

Official Employee

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2.8K Messages

Thank you for reaching out to us @user_pxigx4! Being locked out is frustrating enough, but repeatedly requesting a password reset and never receiving the email leaves you without much of a path forward.

 

When you select “Forgot password?”, the website should display a partially masked email address showing the first character, last two characters, and the email domain (Gmail, Outlook, etc.). Does the partially displayed email address look like the correct email account you currently use? If so, have you also checked that account’s spam or junk folder for the password-reset message?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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dixon_2

Frequent Visitor

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10 Messages

The Xfinity Insight website was a focus group forum for the exchange of ideas to improve the services provided by Xfinity/Comcast corp. There has been absolutely nothing from Alida organization, who took over the site admin, since September 20th. That is over 2 months ago. They revamped the site and there is absolutely no way to comment on the site itself. However, you do have the ability to send an email to their support services. That is all well and good, except no other member can see what you sent. Others may have the exact same question as your email to support. 

Whoever made the decision to switch the administration of the Xfinity Insight website and turn it over to the Alida organization, needs to rethink that decision. FWIW, the fact that members who signed up to provide info to Xfinity to maintain a good, if not great, service must now go to a completely separate company website to obtain the points awarded for their participation, makes no sense. 

A response, to this comment, from an employee of Xfinity will be expected. However, the fact is, there is very little, if any, communication from the Administrators of the new Xfinity Insight website.

Xfinity, Thanks for the attention. 

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1 day ago

XfinityMarshante

Official Employee

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1.6K Messages

Hello @dixon_2, thank you for your comment. Thank you for taking the time to share your concerns and provide such detailed feedback about the changes to the Xfinity Insight website. I understand how important communication and the ability to engage with other members can be when participating in a feedback community. We sincerely appreciate the time you’ve invested in the community and the feedback you’ve shared about your experience. We want you to know that your voice is heard, and feedback like yours and that of other members is valuable in helping identify opportunities for future improvements.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 day ago

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weavb013

Visitor

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3 Messages

@dixon_2​ I just got a new survey on Oct 26, 2026. Went to complete it after work and says I already finished it. Also, only 25 of the 40 points I was owed in September posted with the one survey showing zero points. Sent yet another message to the support team. I never had so much trouble with a customer focus group community in my life. You would think they would try to at least pretend they care. Now I rarely get any surveys and the runaround to try to complete is more trouble than the measly few points I get. 

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22 hours ago

XfinityMarcus

Official Employee

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2.5K Messages

weavb013 thank you for using the Xfinity Community Forums page to reach out regarding the concerns you have observed with completion of a customer survey. I would like to get a better understanding of this issue together. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

21 hours ago

0

dixon_2

Frequent Visitor

 • 

10 Messages

5 hours ago

Yesterday (10/26/2026), I also received an email about a survey to earn up to 15 points. clicked on the link and received that "already completed" error message. I saved screenshots of both the email and the error message. Plan to do followup. 

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