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user_a4ee37
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3 Messages

Saturday, August 27th, 2022 7:35 PM

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new xfinity customer, stuck on order review screen and cannot log in

I was finishing my order and got stuck on "this should only take a moment" for many (many) moments and I gave up after about 20 minutes.  It did make me make an account/ID (or so it said) so I tried to log in, but then I only get error messages.  I have no idea how to proceed at this point.  Can't seem to access customer service, either.

Question

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Updated 

3 years ago

717

2

0

XfinityBillie

Official Employee

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3.4K Messages

3 years ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that you were running into an error setting up services. Since it did stick on a screen while trying to place the order I'd like to check and see if the order was completed in our system.  Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
 

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user_a4ee37

Visitor

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3 Messages

3 years ago

Can't log in, only get error messages

3

0

CCDaryl

Problem Solver

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828 Messages

@user_a4ee37

By any chance, have you received an email yet from us, thanking you for your order and confirming your account?

I no longer work for Comcast.

3 years ago

0

user_a4ee37

Visitor

 • 

3 Messages

No, I am pretty sure the order didn't go through.  I only got the email verification email (which took multiple attempts to even send correctly) and the password recovery email after I managed to log in after I gave up on the "this should only take a moment" screen ever doing anything.

3 years ago

0

CCDaryl

Problem Solver

 • 

828 Messages

@user_a4ee37

 

Thank you for confirming that. If you allow me, I can search my system to see if there is any pending order for you, and if not, I can help you create a new one. Since we will be using specific account details from you, could you please send us a direct message with your full name and address? To do this, please click on the "chat' icon in the upper right, then the "pen/pad" icon, and lastly select Xfinity Support. Please make sure you are signed in first, if you are not. Thank you. 

I no longer work for Comcast.

3 years ago

0

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