Visitor
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1 Message
New Xcel pole, now no signal from pole to house
Xcel put in new pole about a week ago. Last night I had internet but this morning nothing. Tech says there no signal from the pole now and he obviously can’t climb up to inspect/fix. He reported it this morning. How long for appropriate equipment to come out and fix? Marshdale, Co.
XfinityThomasC
Official Employee
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3.7K Messages
8 hours ago
Hello, @user_qlq9jm I would like to check your area for any scheduled maintenance work. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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